Support

Keep your training log moving.

Quick answers for data, imports, permissions and workout behaviour. The full manual is available in the TrainNotes Guide.

Protect your data first

TrainNotes is local-first, so your phone contains the primary copy of your training history. Before reinstalling the app, replacing the phone or testing a restore, create a fresh TrainNotes backup and save it somewhere outside the app.

Do not delete TrainNotes to troubleshoot a problem unless you have confirmed that a current backup can be opened.

Import troubleshooting

Permissions

Workout behaviour

Trial and purchases

How does the trial work?

Activate 60 days of full access on first launch. This is not a subscription and does not charge automatically. The permanent unlock is a one-time purchase; the app shows Apple's current localized price before purchase.

What happens after 60 days?

Your history, results, statistics, and exports remain accessible. Starting new workouts and changing training content require full access. A workout already in progress can still be finished.

How do I restore access?

Open Settings → TrainNotes access → Restore purchases using the Apple Account used for the original activation or purchase. Restoration keeps the original trial start date. It does not restart the trial.

Does restoring a purchase restore my workouts?

No. Purchase restoration restores access. Your workouts are stored on your device; use a TrainNotes backup or your device backup to transfer records.

Report a problem

When reporting an issue, include the TrainNotes version, iPhone model, iOS version, the screen where it happened and the exact steps that reproduce it. A screen recording is especially useful for gesture or layout problems.

EEN Systems support

support@eensys.com

Remove personal details from screenshots before sending them. Your workouts, progress photos, Health records, and backups are not attached automatically.